F&M Bank’s Telebanking system delivers the freedom to tackle your finances 24 hours a day—without a computer or Internet connection. You can access some of our most popular services and complete numerous transactions using only a touch-tone phone.
Benefits of Telebanking
Convenient Self Service
- Report a lost or stolen card
- Transfer funds between your accounts
- Hear your account history
Account Management
- Make balance inquiries on your accounts
- Make loan payments
- Stop a payment
How to Use Telebanking
Have your account number and Telebanking PIN (personal identification number) handy. Then simply dial one of the numbers below and follow the prompts.
English: 704-637-9922
Spanish: 704-633-3749
Merchants: 704-633-1648
Quick Tips
- Press 3 and the * key to return to the main menu.
- Press the * key to return to the previous menu.
- Press the # key to repeat an option.
- Press 9 and the * key to enter a different account number.
- Press 8* for voice recognition (English only)
Options Menu
PRESS OR SAY 1
FOR ACCOUNT BALANCE
ENTER ACCOUNT NUMBER AND PIN (If you have not established a pin press the (*) star key after keying your account to create a pin).
PRESS OR SAY 2
FOR ACCOUNT HISTORY
Select Account
Press 1 – to search last five withdrawals
Press 2 – to search last five deposits
Press 3 – to search all transactions
Press 4 – to search by check number
Press 5 – to search by amount
PRESS OR SAY 3
TO TRANSFER FUNDS AND FOR PAYMENTS
Press 1 – to transfer funds immediately
Press 2 – to make immediate cross account transfer
Press 3 – to schedule funds transfer
Press 4 – to schedule a cross account transfer
Press 5 – to make a payment
Press 6 – to hear existing scheduled transfers
Press 7 – to delete scheduled transfer
PRESS OR SAY 4
FOR FUTURE DATED TRANSACTIONS
Press 1 – to hear ACH transactions
Press 2 – to hear existing scheduled transfers
PRESS OR SAY 5
TO STOP PAYMENT
Press 1 – to stop payment on specific check
Press 2 – to stop payment on a check range
Press 3 – to make a stop payment inquiry
PRESS OR SAY 6
FOR CARD SERVICES
Press 1 – to activate a card
Press 2 – to deactivate a card or report a card lost or stolen (please contact your office to order a new card)